FAQs
Online orders
Can I order individual products?
Unfortunately, we won't be able to take individual product orders from our website until the New Year. But don’t worry! You can still enjoy our delicious Festive Bundles and Chutney in the meantime.
If you're after individual products, we've got a great selection available at our shop or at various stockists across the country where you can pick up some Fauxmage.
How long will it take for my cheeses to be delivered?
We are offering delivery slots between the 9th-19th of December. Our packaging can only guarantee the cheeses remain chilled for up to 48 hours, so we cannot take the risk of delays over the weekend period and our courier will not refund us the cost of spoiled goods even for delays or lost parcels caused by their own company. For more information on our delivery schedules, please read our shipping policy here.
Is there a lot of packaging?
We do use double-lined cardboard boxes, foil liners and recyclable ice packs for our packaging. Unfortunately, this is unavoidable as the products must be kept chilled during transit. Luckily our boxes are curb-side recyclable and our ice pack contents are non-toxic, and so can be emptied into a bin before recycling the plastic.
How do I store my cheeses when they arrive?
Once your products are delivered you will need to refrigerate all fresh produce (e.g. cheeses, meat alternatives and butters) and keep below 5C. We would also recommend keeping cheeses in a sealed container once opened to keep them fresher for longer. Please make sure you read the storage instructions and allergen information on each product to ensure you store and consume your products safely.
Can I send the packaging back to you to reduce waste?
As we haven’t yet been able to arrange a cost-effective packaging return process with our courier, customers sending packaging back by mail would need to do this at their own expense. However, if you are able to visit the shop you are welcome to bring back your packaging and ice packs for re-use.
Can I collect from the store?
Unfortunately, we can no longer offer in-store collection of online orders.
Do you ship outside of the UK?
Not yet! Please subscribe to our newsletter to get updates on this, as we are currently talking to our courier of shipping cheeses internationally. We will send an update once progress is made on this front.
How do I make a large order? Do you sell at wholesale prices?
Wholesale orders will no longer be available from our website.
Instead, please sign up to our new Wholesale Service with CLF: https://www.clfdistribution.com/account/signup
Product information
What are the cheeses made from?
Depending on the product, this can be cashew, almond, soy milk, tofu, chickpea flour, sprouted brown rice with more bases being experimented with by numerous suppliers.
What’s the shelf life? Does it need to be refrigerated?
Our cheeses tend to last 7 days or more from delivery. The soy-based cheeses have a shorter shelf life and cannot be frozen, whereas the nut-based cheeses usually last longer and can be frozen for up to 2 months and defrosted in the fridge. We would recommend either ordering closer to the date you need the cheeses, or just ordering nut-based cheeses and freezing them in advance.
We then stock more mass-market brands that are pre-packaged and can last for weeks to months unopened. Please refer to individual product pages and packaging for product-specific information.
What if I have allergies?
All products pages in our online shop contain allergen information. If visiting the shop in person, please ask staff for information on allergens.
Are the cheeses more expensive than supermarket dairy cheese?
Generally, yes. This is because many of them are nut-based and are also made by small-batch, artisanal suppliers. While the cheeses can seem pricier than “regular” cheese from a supermarket, this additional cost does come with the benefit of eating high-quality products made with wholefoods by independent vegan businesses, whose staff are paid fairly for their work. Supporting these businesses means that as they expand, their production will eventually become more cost-effective, making savings that can then be passed on to customers.
Do you do gift cards?
Yes! Please see our gift card option on our online shop where you can purchase yours.
Visiting us
How do I get there?
We have recently moved to Purezza, 45-47 Parkway, Camden Town, London NW1 7PN. Just a short walk from Camden Town train station.
The shop can be found on your left as you walk into Purezza.
The Cheese Cellar is located in the basement of Purezza, on the left hand side.
What are your opening times?
Shop:
Monday-Thursday: 12:00-22:00
Friday-Saturday: 12:00-22:30
Sunday: 12:00-21:00
The Cheese Cellar
Sunday-Wednesday: Closed
Thursday-Saturday: 16:45-22:00
For seasonal/bank holiday opening times, please check Google.
Do I have to be vegan?
Absolutely not. We welcome everyone to our shop / restaurant no matter their diet.
Do you cater for specific allergens?
Yes, everything is dairy-free!
We also have a range of nut-free, soy-free, gluten-free, and coconut-free vegan cheeses and accompaniments in our shop.
We can cater for certain allergens in our restaurant, The Cheese Cellar.
Please make a note when making your booking.
Do you offer samples?
We can offer samples on some of our prepackaged items on request. Just ask a member of staff and they'd be happy to assist.
Can I bring my dog?
Yes, your pooch is welcome to come in but of course must be kept on a leash and away from the cheeses!
I want to take my cheese outside of the UK. Is this possible?
If you are visiting our shop and want to travel back home with your cheeses, we strongly recommend bringing a cool bag and ice packs with you and staying in accommodation with access to a fridge and freezer. Many cheeses can be frozen, so we recommend freezing cheeses before traveling and storing in a cool bag during the journey with ice packs to keep them cool. Once cheeses defrost do not refreeze them. Information on which cheeses can be frozen is available in store and in our online shop.
How do I book a table at The Wine Cellar?
You can book your table at The Cheese Cellar