Ordering cheese for Christmas
When will my Christmas Banquet be delivered?
You will notice a delivery calendar at our checkout that only offers dates in the next seven days.
Please choose any date on this calendar and proceed with your order as usual. This date can be ignored, as your Christmas Banquet will be delivered between 18th-21st December (depending on the option you chose), if you have chosen delivery.
Please note that any additional items that are not in the Banquet will be refunded, and will need to be ordered separately for delivery before December. This applies to all orders containing Christmas Banquets made from the 1st of November.
Can I collect my Christmas Banquet from the shop?
Collections from our shop (20 Cheshire Street, Shoreditch, E2 6EH) will also be available from the 15th-17th December, and from the 20th-24th of December. You can add your preferred pickup date in the “Notes” section at the checkout.
How long will the cheeses last?
Your cheeses will be delivered with at least 10 days' shelf life, however, some brands have a much longer shelf life e.g. Kinda Co. and I Am Nut Ok.
All of the cheeses in the Christmas Banquet can be frozen except for the Camemvert.
Can I pre-order for Christmas if I don't want a Christmas Banquet?
Unfortunately, we are only allowing preorder of orders containing the Christmas Banquet.
Our capacity to deliver in the week leading up to Christmas will be capped, so once our limit is reached, the option to choose those delivery dates will be shut off for orders not containing the Christmas Banquet.
Stock of other products cannot be guaranteed or reserved, and will be available on a first-come-first-serve basis only.
If I make an order not including the Christmas Banquet for delivery before December, will my cheeses last until Christmas?
To make your cheeses last until Christmas, you can order now and freeze your cheese. Most of the cheeses we stock are freezable, however we wouldn't recommend freezing any of the below products:
You can check the 'Storage' tab on each product page if you would like to double check, and it should tell you if the product is suitable for freezing.
How long will it take for my cheeses to be delivered?
Deliveries are only made between Tuesday-Thursday as our courier cannot guarantee 24-hour delivery over the weekends. Our packaging can only guarantee the cheeses remain chilled for up to 48 hours, so we cannot take the risk of delays over the weekend period and our courier will not refund us the cost of spoiled goods even for delays or lost parcels caused by their own company. For more information on our delivery schedules, please read our shipping policy here.
Is there a lot of packaging?
We do use double-lined cardboard boxes, foil liners and recyclable ice packs for our packaging. Unfortunately, this is unavoidable as the products must be kept chilled during transit. Luckily our boxes are curb-side recyclable and our ice pack contents are non-toxic, and so can be emptied into a bin before recycling the plastic.
How do I store my cheeses when they arrive?
Once your products are delivered you will need to refrigerate all fresh produce (e.g. cheeses, meat alternatives and butters) and keep below 5C. We would also recommend keeping cheeses in a sealed container once opened to keep them fresher for longer. Please make sure you read the storage instructions and allergen information on each product to ensure you store and consume your products safely.
Can I send the packaging back to you to reduce waste?
As we haven’t yet been able to arrange a cost-effective packaging return process with our courier, customers sending packaging back by mail would need to do this at their own expense. However, if you are able to visit the shop you are welcome to bring back your packaging and ice packs for re-use.
Can I collect from the store?
Yes! Please order online as usual, choose the 'Pick Up" option when choosing your shipping method. We will notify you when your order is ready, which can then be collected during our opening hours specified on our homepage and on Google.
Do you ship outside of the UK?
Not yet! Please subscribe to our newsletter to get updates on this, as we are currently talking to our courier of shipping cheeses internationally. We will send an update once progress is made on this front.
How do I make a large order? Do you sell at wholesale prices?
If you would like to arrange large orders for catering, weddings etc. please complete our wholesale registration form and read our wholesale brochure for more information.
What are the cheeses made from?
Depending on the product, this can be cashew, almond, soy milk, tofu, chickpea flour, sprouted brown rice with more bases being experimented with by numerous suppliers.
What’s the shelf life? Does it need to be refrigerated?
Our cheeses tend to last 7 days or more from delivery. The soy-based cheeses have a shorter shelf life and cannot be frozen, whereas the nut-based cheeses usually last longer and can be frozen for up to 2 months and defrosted in the fridge. We would recommend either ordering closer to the date you need the cheeses, or just ordering nut-based cheeses and freezing them in advance.
We then stock more mass-market brands that are pre-packaged and can last for weeks to months unopened. Please refer to individual product pages and packaging for product-specific information.
What if I have allergies?
All products pages in our online shop contain allergen information. If visiting the shop in person, please ask staff for information on allergens.
Are the cheeses more expensive than supermarket dairy cheese?
Generally, yes. This is because many of them are nut-based and are also made by small-batch, artisanal suppliers. While the cheeses can seem pricier than “regular” cheese from a supermarket, this additional cost does come with the benefit of eating high-quality products made with wholefoods by independent vegan businesses, whose staff are paid fairly for their work. Supporting these businesses means that as they expand, their production will eventually become more cost-effective, making savings that can then be passed on to customers.
Do you do gift cards?
Yes! Please see our gift card option on our online shop where you can purchase yours.
Visiting the shop*
How do I get there?
We are located in 20 Cheshire Street, E2 6EH, just off the infamous Brick Lane. Our closest bus stop is Brick Lane, which is serviced by the buses 8 and 388. Our nearest tube and train stations are Shoreditch Highstreet, Liverpool Street, Bethnal Green and Aldgate East.
Is there wheelchair access?
There is a small 3-4-inch step leading into the shop, however a wheelchair ramp is available.
Do I have to be vegan?
Absolutely not. We welcome everyone to our shop no matter their diet.
Do you offer samples?
We offer a try-before-you-buy service in store where staff provide samples of the fresh cheeses on display, however pre-packaged products are usually not available for sampling.
Can I bring my own containers to save on packaging?
Yes, we are more than happy to accommodate this!
Can I bring my dog?
Yes, your pooch is welcome to come in but of course must be kept on a leash and away from the cheeses!
I want to take my cheese outside of the UK. Is this possible?
If you are visiting our shop and want to travel back home with your cheeses, we strongly recommend bringing a cool bag and ice packs with you and staying in accommodation with access to a fridge and freezer. Many cheeses can be frozen, so we recommend freezing cheeses before traveling and storing in a cool bag during the journey with ice packs to keep them cool. Once cheeses defrost do not refreeze them. Information on which cheeses can be frozen is available in store and in our online shop.
If you find that we are fully booked, we would recommend clicking on the 'notify me' button on our Resy page on whichever dates you'd like to attend. That way if there's a cancellation and a table becomes available, you'll know immediately and can make your booking!