Wholesale Account Setup
Please sign up for your wholesale account via our online registration form. We will endeavour to process your application within 3-4 days, and upon approval, you will be able to view our wholesale products here.
Please refer to our wholesale brochure for key product information.
We offer free delivery and a 40% wholesale discounts for all B2B orders totaling £100 or more. If you wish to make smaller orders, please use our consumer website (non-wholesale products are not prefixed with 'WS') where products are offered at RRP and free delivery is provided for orders over £50.
Upfront payment will be required for your first order, but 30-day payment terms can be arranged for repeat customers who pass our credit check.
Making Your Order
Once your wholesale account is approved, you can make your order via our quick order form.
If you would like to establish a regular standing order with us, please do get in contact with firstname.lastname@example.org to discuss your requirements. This will help us build our stock levels more reliably.
If you need your parcel by a certain day or for a specific event, please do let us know in your order notes and we will do our best to prioritise your order.
Order Lead Times
Please be aware that orders can take up to 7 days to be prepared and delivered, and larger of our mould-ripened cheeses (e.g. Camemvert and blue cheeses) can take around two weeks while the cheeses mature, should sufficient stocks be unavailable at the time of your order.
Disposing of packaging
Since our ice packs are only guaranteed to stay cold for up to 48 hours we recommend discarding these after delivery (empty contents into bin and recycle the plastic), or refreezing and reusing them for your own personal needs. Our packaging (boxes and liners) is doorstep recyclable and reusable. You are more than welcome to return these to our shop if you are able to, however, we are unable to arrange a packaging return process with our courier at present.
We only ship from Mondays to Wednesdays, meaning that deliveries will only be made from Tuesdays to Thursdays. We are currently only able to deliver to customers in the UK Mainland.
Once your order is shipped, you will be notified by email and can track your parcel via a tracking link.
Deliveries are arranged with the courier to arrive with customers before midday, however this is sometimes subject to slight courier delays that we cannot control.
*Please keep an eye on your emails and the tracking link to track your parcel, making sure to check your spam folder for any updates.
Shipping Rates & Times
Delivery is free for all wholesale orders, however delivery unavailable from Friday to Monday.
You will receive notifications and updates regarding the status of your order.
Our delivery packaging guarantees items will remain at below 5°C for 24 hours (our shipment window), and below 8°C for 48 hours (extended shipment window). Customers are advised to remove the products from their insulated delivery box and liners, and to refrigerate products ASAP after receipt of delivery.
Changing your delivery date
If you need to change your delivery date, please do contact us the day before your parcel is due to be shipped (this will be two days before your original delivery date). This will help us pick up on any change requests before your parcel is packed and shipped, which is done the day before your chosen delivery date.
All deliveries will be issued an estimated delivery date, on which acceptance of the package must be made. Specific delivery time slots may be offered by the courier, but this is not guaranteed and deliveries can sometimes continue into the evening. Customers must be present for deliveries as a signature may be required upon acceptance of the package. We cannot accept liability for products spoiled due to missed deliveries, an error in the customer's shipping address, or deliveries rescheduled to outside of the 24-hour shipment window. This also includes missed deliveries for customers who have ordered delivery to their place of work but have not stayed long enough to accept the deliveries that have been attempted in the evenings.
We are unable to accept responsibility for missed deliveries or any issues caused by the customer not being present to accept their parcel. We also do not accept responsibility for any issues caused by any address/postcode errors made by the customer.
Please monitor the tracking of your parcel and contact either us or the courier regarding any delivery issues on the day your delivery is due.
In the event you have any issues with the product, please contact us at email@example.com. We will endeavor to get back to you as soon as possible to resolve your queries.
Issues with your order
If you have any issues with your order, please do notify us within 5 days of your delivery and provide any necessary photos or documentation so that we can address the issue as quickly and as thoroughly as possible. All issues will be resolved according to our refund policy.