Making Your Order
Please note that only orders over £150 will qualify for wholesale discount.
If you wish to make a smaller order, please use our consumer website where free delivery is provided for orders over £100.
Order Lead Times
Please be aware that orders can take up to 7 days to be prepared and delivered, and orders containing our mould-ripened cheeses (e.g. Camemvert and blue cheeses) can take up to three weeks should sufficient stocks be unavailable at the time of your order.
If you would like to establish a regular standing order with us, please do get in contact with email@example.com to discuss your requirements. This will help us build our stock levels more reliably.
If you need your parcel by a certain day or for a specific event, please do let us know in your order notes and we will do our best to prioritise your order.
Disposing of packaging
Since our ice packs are only guaranteed to stay cold for up to 48 hours we recommend discarding these after delivery (empty contents into bin and recycle the plastic), or refreezing and reusing them for your own personal needs. Our packaging (boxes and liners) is doorstep recyclable and reusable. You are more than welcome to return these to our shop if you are able to, however, we are unable to arrange a packaging return process with our courier at present.
We only ship from Mondays to Wednesdays, meaning that deliveries will only be made from Tuesdays to Thursdays. We are currently only able to deliver to customers in the UK Mainland.
Once your order is shipped, you will be notified by email and can track your parcel via a tracking link.
Deliveries are arranged with the courier to arrive with customers before midday, however this is sometimes subject to slight courier delays that we cannot control.
*Please keep an eye on your emails and the tracking link to track your parcel, making sure to check your spam folder for any updates.
Shipping Rates & Times
Delivery is free for all wholesale orders, however delivery unavailable from Friday to Monday.
You will receive notifications and updates regarding the status of your order.
Our delivery packaging guarantees items will remain at below 5°C for 24 hours (our shipment window), and below 8°C for 48 hours (extended shipment window). Customers are advised to remove the products from their insulated delivery box and liners, and to refrigerate products ASAP after receipt of delivery.
Changing your delivery date
If you need to change your delivery date, please do contact us the day before your parcel is due to be shipped (this will be two days before your original delivery date). This will help us pick up on any change requests before your parcel is packed and shipped, which is done the day before your chosen delivery date.
All deliveries will be issued an estimated delivery date, on which acceptance of the package must be made. Specific delivery time slots may be offered by the courier, but this is not guaranteed and deliveries can sometimes continue into the evening. Customers must be present for deliveries as a signature may be required upon acceptance of the package. We cannot accept liability for products spoiled due to missed deliveries, an error in the customer's shipping address, or deliveries rescheduled to outside of the 24-hour shipment window. This also includes missed deliveries for customers who have ordered delivery to their place of work but have not stayed long enough to accept the deliveries that have been attempted in the evenings.
We are unable to accept responsibility for missed deliveries or any issues caused by the customer not being present to accept their parcel. We also do not accept responsibility for any issues caused by any address/postcode errors made by the customer.
Please monitor the tracking of their parcel and contact either us or the courier regarding any delivery issues on the day your delivery is due.
In the event you have any issues with the product, please contact us at firstname.lastname@example.org. We will endeavor to get back to you as soon as possible to resolve your queries.